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Our goal is to support distributed, multi-faceted teamwork for service design through the creation of Virtual Service Teams. Our work will automate the organization of hybridized teams through dynamically generated schemas which support shared context across interactions and workers. This will advance the science behind evidence-based design of online production communities.

Some of our work to date includes

  • Tools supporting coordination among stakeholders and communication with customers
    teams
  • Studies advancing the science behind evidence-based design of productive online teams

 

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