There is no doubt in my mind that the time is now for launching an effort of this magnitude. Since CREATE’s mission to increase representation and have real world impact on accessibility is especially important in a time when so much is in flux.
I also want to highlight that CREATE is not just a technology-centric center. It has a strong thread of critical disability studies running through it, and the importance of giving people with disabilities a voice, and the power to advocate for themselves, as well as ensuring that the work we do has a real world impact on the disability experience, should not be understated.
Here’s to CREATE-ing a better future by creating a more inclusive future.
I have recently been reminded in multiple ways of the many ways that all of us contribute to making our communities better.
Communities are created in part through leadership’s actions and choices. Many of us have never received any formal leadership training, but I have been lucky to often encounter examples of leadership worth emulating. I want to say thank you to leaders who take a hard stand against something that is wrong, and pointing it out. However, it requires refusing to point fingers, or even taking joint responsibility for problems is an equally hard job that leaders have to do. I also want to appreciate the leaders whose actions show that they believe that people deserve the benefit of the doubt. That mistakes are an opportunity for growth and improvement rather than punishment. That if someone’s daily actions demonstrate their commitment to a community, this is a seed to be nurtured. Leadership is also expressed through values such as listening. Recently, I was reminded by a friend that the best way to overcome differences is to listen, and that common goals can unite us if we can put misunderstandings aside.
Of course properties are not unique to good leaders. They help to make a community better when all of us exercise them. But the test of a community isn’t just in its culture and approach to individuals. It is also about how it grapples with change. Change requires effort, not just from leaders, but also from a critical mass of people in a community, to be successful. And change can often lead to friction. Because of this it can be one of the biggest challenges that a community faces over time. And it is something that, I believe, benefits from a multi-faceted approach.
A commitment to change is often expressed by leadership. For example, consider the significant and ongoing leadership, effort and time that the SIGCHI Executive Committee has put towards many knotty accessibility problems, from publications to policy to professional events.
However, a commitment to change also depends on the actions and advocacy/education work of individuals within the community. For example, the AccessSIGCHI volunteer community puts hours into the on-the-ground work of generating reports, identifying gaps in policy and suggesting how to address them, and developing methods and documentation for addressing accessibility.
Lastly, a commitment to change may require the courage and outspoken action of activists. Activists may put their professional careers at risk when they raise their voices. Whether they work through protest, organizing, unionization, or other means, their courage helps to start conversations and create momentum for change.
Personally, I am most comfort in the space of concrete action, and to some extent advocacy. But what I have come to realize in recent times is that change rarely happens when only one of these three approaches is in play. Action, advocacy, and activism play off of each other and each helps the other do more. While activism can create momentum, advocacy can turn it into commitment and policy. While policy creates opportunities for change, action is required to implement those changes. While action moves change along, activism helps to tear down barriers that change inevitably bumps up against. For these reasons, I have done my best to support and encourage all of these types of action when I see them.
Not everyone is comfortable with activism, not everyone has time for action, and not everyone has the power or proclivity for advocacy. But it is so important that we each remember to value all of them even when they make us uncomfortable. And that we express gratitude and support to all of the people doing all three types of work.
I’ve been reflecting a lot recently on what it means to identify as disabled.
Disability is a social construct in many ways, and the social model of disability argues that structural problems (and social expectations) are a root cause of disability. I would argue also that disability is an individual identity. A disability identity something that has helped me make sense of multiple complicated and difficult situations (but I believe it is relevant even in a simpler situation, disability is not by any means a synonym for difficult). It can provide guidance for things such as self-advocacy, education planning, and the use of assistive technologies.
For example, a disability identity might give someone a way to think about the school or work environment in terms of how it can better meet their needs. Accessible technology is part of the solution, but so are modified exam formats that provide an equal footing in measuring knowledge; or the ability to rest when needed (and to have access to quiet, restful spaces). These and other similar choices can have a big impact on inclusion. Yet we still cannot count on administrators remembering this, and people with disabilities and their allies face many small battles all the time to ensure equity along these fronts. When someone says (as I have heard recently) ‘people should go home to sleep’ or ‘we’ll just test this child using the same method as other children so we can see where they stand’ they are advocating for equality rather than equity, for measuring impairment rather than disability.
A disability identity can also suggest the need for political action. This can include volunteer work, protest, advocacy, and more. It gives people permission to go beyond the status quo, to not accept a situation that excludes them or takes away their control or impacts their safety. Instead, they are empowered to ask why this is happening, and how it can change.
A disability identity can also be a guide in personal action. For example, when I was going up for tenure, I sat down with as many potential letter writers as I could to talk about a very important concept in disability: Disclosure. About half of the people I talked to were surprised we were having a conversation about this because they knew and understood that it was neither legal (in many circumstances) nor appropriate (ever) to disclose my disability in any letter they wrote for me without my permission. About half were surprised that I brought the topic up, or even offended, because they had believed they would be helping me by writing about all that I had overcome on my way to tenure. To be clear, I asked all of them not to disclose, and that should always be the default, unless you have explicit permission to say something.
Relatedly, a disability identity highlights where and how we can improve smaller individual interactions by emphasizing the importance of respect and agency. As such, it suggests
The difference between being curious (an important way to understand the world) and questioning whether something is needed/laughing (even good-naturedly) about it (which can be invalidating)
The value of checking in (asking how someone is doing, or if something is ok) rather than assuming (saying that “you seem fine today, that’s great”, for example) or avoiding (talking about someone rather than to them for example) –
The importance of giving space. Sometimes it is better to let someone decide when to talk about things rather than pushing for information or constantly asking.
The importance of trust. It is so important never to accuse someone of using their situation to get something they want. It is also important not to assume someone can’t do something just because they look a certain way or have a certain impairment.
The importance of acceptance . Letting someone navigate in their own way and not bombarding them with expectations and questions
A disability identity might also change how we approach a research project. In my class on accessibility this quarter, we have frequently asked the question: How would a disability identity change this project. The answer often lies in the questions we ask of a work. For example, we asked — How does this project increase the agency and control of the person it serves? Who does it include and exclude and in what ways? Were people with disabilities used in the project, or were they partners, or even leaders? Should they be authors of this paper? What happened to them after the project ended?
I want to highlight some differences between these questions and the ones immediately obvious from a social model perspective. That suggests questions such as: How does this work tear down structural barriers that they might be facing? Does this work question the status quo or hold it up? What is the context in which this work was done, and what happened after the project ended? These are also important questions, but they cover different ground.
What has fascinated me when talking about these issues with others is the level to which they can be confusing, confounding, confidence-chilling concepts for people without a disability. If you are uncertain what you can say to someone, or feel attacked when people ask for change, keep in mind that you might be missing important perspective, or that the work of educating others about disability might involve a broad brush that catches you up in it even if you are doing the right thing.
Finally, I’ll note that disability identity can also be empowering. If you have a disability, and have not thought of yourself in those terms, or considered those possibilities, it can be interesting to introspect about them. Ask yourself what a disability identity might give you. It does not need to define you, but it might still be part of you.
The AccessSIGCHI community (a group of volunteers that are working together with SIGACCESS to identify and address accessibility concerns across SIGCHI) has put out it’s 2019 report. I’m not going to copy the whole thing over here, especially since it’s already up on Medium but I do want to call out some important things about it.
First, although the report is about AccessSIGCHI’s work, it’s also in a way about accessibility across SIGCHI, since that is the goal we are working toward. And as such, it is incredibly gratifying to see the number of people all across CHI also working to make SIGCHI accessible. There are too many to name here (but we tried to name at least those who took on official accessibility chair roles in the report).
Second, we are making progress– more and more conferences are appointing accessibility chairs, for example. And ACM is moving toward a more accessible publications format (HTML) and thinking about accessibility in the process.
At the same time, accessibility is challenging us all to rise to new levels. Lack of accessibility is analogous to an inequitable tax that some face and others do not. It can cause issues with physical safety, trigger health effects that are non-trivial to cope with, or simply bar someone from participating in their own research community, and all of these have happened to people I know in the last year.
Change often seems incremental, and can be conditioned on not only the knowledge and caring of an accessibility chair, but choices made as far back as selection of and negotiation with a venue and as far out of the control of leadership as a rude push, by a person in power, in line for food.
For these reasons, it is critical that we not only set up goals and guidelines, not only hire expertise, but also work every day to raise awareness, to give a voice to those in our community with disabilities, and to empower them.
Accessibility is a hot topic in CHI research right now. It was one of the top keywords among submissions to CHI 2018 for example. If you are doing accessibility research, which benefits your career, but not accessibility service work, which benefits the careers of people with disabilities, ask yourself if you should change this. If you already volunteer, thank you!We need more volunteers, and we also need more representation and inclusion of people with disabilities in SIGCHI!
While we should not expect people with disabilities to do the service work necessary to improve accessibility, we should empower them to do so. This means giving people with disabilities a chance to be represented among the leadership where they can help to make decisions, address structural inequities, and have power to go with their strong voices. We must cultivate leadership and provide opportunities for people with disabilities. And we should focus those opportunities where they will have the most impact.
Last, while volunteer efforts go a long way, accessibility work sometimes costs money. It makes a big difference when it is possible to hire an expert to review a website, assess legal requirements for site accessibility, or hire a firm to provide captioning services. Budgeting for accessibility from the get-go, or having voices in the room where budgeting decisions are being made, will help to shift the balance from accessibility constantly being a burden to it being a standard.
Accessibility is a wicked problem, as I’ve said before. Even with the best of intentions and a lot of hard work, it is easy to miss something or get it wrong. But if we continue to dialogue about it and work together, I do believe we can make SIGCHI even more accessible. Mistakes will happen, but with dialogue we can learn from them. By working together, we can record them so others can learn too. And in the process we will show all of SIGCHI that they are welcome and respected in our community.
I hesitated, a few weeks ago, to participate in a radio conversation with with Stuart Reges and a host. Reges is the author of the now notorious post titled ‘Why Women Don’t Code‘. Since then, I’ve found myself asking what happens if I leave the podium, who’s left to speak out?
I declined, I admit, because I was afraid — afraid that I would say the wrong thing in a situation where I’d have to think on my feet, perhaps overclaim or make a statement that the literature (which is not directly in my field) does not support. I silenced myself rather than take a chance to make a difference because I lacked the self confidence to participate. But finding my voice
means speaking out even when it makes me uncomfortable.
That’s why I spent the last week working on a medium post titled “Why Don’t Women Want to Code? Ask Them!” In it, I argue using a series of anecdotes that one of the ways in which we fail women is by assuming that we know what is influencing their decisions. As my friend Sandy Kaplan said, after providing feedback on my medium post, “Assumptions shroud in mystery that which must be exposed to light to heal.”
This post was not easy to write — it required hours of work, and was improved by the generous feedback of many people. I note this because the labor of telling this story needs to be acknowledged. Many thanks go to my sister in law, spouse, friends, and fellow faculty.
It has been two years since the SIGCHI Accessibility Community first published a report on the state of accessibility within SIGCHI, summarized in [Mankoff, 2016]. This report was the first of its kind for SIGCHI, and reflected a growing awareness in the SIGCHI community of a need to directly engage with and improve the accessibility of both conferences and online resources sponsored by SIGCHI. The report argued that “SIGCHI can attract new members, and make current members feel welcome by making its events and resources more inclusive. This in turn will enrich SIGCHI, and help it to live up to the ideal of inclusiveness central to the concept of user-centered design”and that ACM’s own guidelines clearly argue for a standard that SIGCHI was not meeting.
The report laid out a series of five recommendations for improving the accessibility of SIGCHI, including the accessibility of conferences (R1) and content (R2). Additional recommendations include a better process for handling accessibility requests (R3), increasing representation of people with disabilities within SIGCHI (R4) and assessing success at least once every two years (R5). This update is our attempt to fulfill R5.
The rest of this report starts an executive summary of the biggest accomplishments of the last two years (along with the data sources used to draw those conclusions). The remainder is organized by recommendation, highlighting the goals set out and what has been accomplished.
The SIGCHI Accessibility community has made significant progress over the last two years, particularly on short term goals set out for R1 (conference accessibility), R4 (increasing representation) and R5 (assessing success). Less progress has been made on R2 (content accessibility) and R3 (handling accessibility requests). Most significant among our progress are the release of new accessibility guidelines for conferences collaboratively with SIGACCESS (http://www.sigaccess.org/welcome-to-sigaccess/resources/accessible-conference-guide/), publication of a CACM article on accessibility efforts within SIGCHI [Lazar, 2017], addition of an accessibility representative to the CHI Steering committee, and establishment of a facebook group, sigchi-access
Despite our progress, there are major steps that still need to be taken in every category. In addition, the last two years’ effort has made it clear that the five goals represent a more ambitious program than a small volunteer community can easily achieve all on its own. We are very grateful for the help of SIGACCESS and members of the SIGCHI leadership, which have made a huge difference in what the community was able to accomplish in the last two years. However, as long as we remain an all volunteer effort, the SIGCHI Accessibility community will have to decide what to prioritize over the next two years: Continued effort on R1, or other goals. For these reasons, we strongly recommend that both the SIGCHI leadership and the community consider what funds might be available to help move this effort forward, what tasks can be transferred to contract employees of SIGCHI such as Sheridan, and fundraising efforts to support these changes.
Analysis of SIGCHI Accessibility Metrics
The SIGCHI Accessibility Communities efforts focus on the digital and physical accessibility of SIGCHI resources. As such, important metrics relate to the experiences of people with disabilities who consume those resources as well as the overall percentage of the resources that are accessible. As will become evident in this report, our current focus is on online videos, pdfs, and conference accessibility. Thus, relevant metrics might include, for example, the percentage of new videos that are accessible, the percentage of PDFs that are accessible, the percentage of conferences that have accessibility chairs, and surveys of conference attendees.
For this report, the Accessibility Community combined several different sources of data. As with the previous report, much of our data is focused on conference and meeting participation, and we use the same categories: We refer the reader to the original report for details on these categories. To briefly summarize, we include direct observation, experiences reported by SIGCHI accessibility community members and survey data from conferences (CHI and CSCW 2014-16). Appendix A has the survey questions that were asked. We did not conduct a survey of our own of community members this year.
Overall, there is a trend toward increased accessibility at CHI, based on the conference surveys. However, these numbers are difficult to interpret since the direct question about access needs was not asked in 2016. In addition, it is possible multiple people might report on the same person not being able to attend, some of these answers are about financial barriers rather than disability, the sample is self selected, most people who cannot attend may not be remembered by attendees filling out the survey, and people with disabilities who attend may not want to disclose.
For all of these reasons, it is in many ways more instructive to look at the categories of issues reported. However, in our analysis, the majority of specific data reported was CHI 2016. Thus, we cannot easily describe trends over time. Here are the major categories mentioned in the open ended responses to the CHI 2016 survey: Difficulty of networking; lack of ramps for presenters; need for speech to text or sign language interpretation; need for accessible digital materials (program, maps, pdfs); distance between rooms; lack of reserved seats in the front of rooms (e.g., for the hearing impaired); cost of attendance for people with disabilities; prioritization of robots over people with disabilities; accessibility of robots; food issues; need for a quiet room or space; bathroom usability.
In addition, there were several issues that have to do with educating the community. These included the need to coach presenters to remember some people cannot see their slides, the importance of an SV orientation training segment for special needs work, the importance of publishing accessibility issues up front (before conference paper submission).
In terms of hard metrics, conference accessibility is increasing. In the chart below, a score of 1 means that either there was a page on the conference website that mentioned accessibility or an accessibility chair of some sort on the organizing committee (2 means both). The Total (bottom bar) is the total number of conferences that year that had at least a score of 1.
Video accessibility is also increasing, captions are now included in all videos uploaded through the official SIGCHI Video service (see R2). PDF accessibility is low, and not improving, hovering around 15% [Brady, 2015; Bigham 2016].
R1: Achieve Conference Accessibility
Ensure that 100% of conferences are accessible, have an accessibility policy and have a clear chain of command for addressing accessibility issues.1
The first recommendation from the 2015 report dealt with conference accessibility. The community set out a series of short term goals:
[Not Met] Have an accessibility chair for every conference by the end of 2017. This goal has not been achieved. However, the SIGCHI accessibility community now has representation on the CHI steering committee, and was asked to present to the SIGCHI Executive Committee. Both groups voted to ask all conferences to have a web page documenting their efforts to be accessible (or acknowledging a lack of accessibility), specifically on a /access subpage of their conference URL.
[Met] Educate the community. While there is always more work to be done, the SIGCHI accessibility community has participated in several education efforts, including the publication of an interactions blog post and article [Mankoff, 2016]; a CACM article on making the field of computing more inclusive [Lazar, 2017]; a 2016 SIG on the state of Accessibility within SIGCHI held at CHI [Rode, 2016]; the creation of a facebook group called SIGCHI-access; and the aforementioned presentations to the SIGCHI leadership.
[Met] Create updated conference accessibility guidelines in collaboration with SIGACCESS. This goal was completed, and the guidelines are available at http://www.sigaccess.org/welcome-to-sigaccess/resources/accessible-conference-guide/ In addition to providing general guidance for making a conference accessible, the guidelines provide instructions specifically for how to generate the content that can be placed at the /access URL
To summarize, we have made some progress but not achieved our most important goal of widespread adoption of accessibility practices across conferences. In addition, we have not yet started the longer-term goal of best practices and financial viability. That said, we hope that the /access URL will move us toward the ultimate goal of having all conferences start planning on accessibility from the very beginning.
R2: Achieve Content Accessibility
Ensure that 100% of new content such as videos and papers meets established standards for accessibility and develop a process for achieving this.1
The SIGCHI Accessibility community has not focused as much attention on this goal as on R1 in the last two years. Our short term goals for content accessibility include assessing current status, creating guidelines to use as a standard, and developing a process for addressing accessibility. These goals need to be addressed for multiple types of content — papers, videos, and websites.
The SIGCHI Accessibility community, and others within CHI, have mainly focused on papers and videos in the last few years. No work has been done on websites. With regard to paper accessibility:
[Partly Met] Assess current status. We do not have a comprehensive assessment of current status. However, some statistics on paper accessibility are available in the CACM article [Lazar, 2017]. Specifically, pdf accessibility of CHI papers from 2013 through 2016 is mentioned in that article, and the numbers hover around 15 percent in most years.
[Not Met] Create guidelines to use as a standard. This is an open problem, particularly because in the case of paper accessibility, the most recent ACM revision of the SIGCHI template is less accessible than the 2016 version. SIGACCESS is experimenting with an HTML5 format that SIGCHI may want to adopt if it is successful.
[Not Met] Develop a process for addressing accessibility. Multiple methods for paper accessibility have been tested so far (giving authors notifications of their accessibility flaws in CHI 2014, having a team of people making fixes on request in CHI 2015). It’s clear that the most effective approach used so far (based on the data in the CACM paper), is a contract-based approach that includes professional support, underwritten by conference or journal budgets. Such an approach will be more effective and consistent than one that relies entirely on author/conference volunteers.
With regard to video accessibility, progress has been very successful. A process for video captioning was piloted with the help of the SIGCHI CMC in 2014/2015, and has now been adopted as part of the SIGCHI Video service: “SIGCHI provides conferences with equipment to record talks… Conferences only pay for shipping the equipment, captioning and one additional student volunteer per track for recording” (emphasis ours). An external company (rev.com) is used to write up the captions, and SIGCHI’s video program chairs ensure they are uploaded with the videos.
Currently, more than 400 videos have been captioned (all keynotes and award talks, all talks from CHI 2015 and 2016). Additionally, this program has been expanded from just CHI to include all upcoming specialized conferences that use SIGCHI video equipment. Conferences added this year include UIST, ISS and SUI.
To summarize, progress has been very successful for videos, but is slow on pdfs, and nothing is known about websites. The SIGCHI Accessibility community believes that the primary barrier to meeting these goals is having enough volunteers to focus on them, and having a commitment to hire professional support to execute them. The success of the videos in comparison to papers is evidence for this. In addition, it is likely that better participation in R1 will be needed before process goals in R2 can be met effectively.
R3: Handle Accessibility Requests
Create a process for handling accessibility requests within SIGCHI1
[Partly met] Create a single point of contact for accessibility questions and advertise it SIGCHI wide. The community has created a single point of contact for support and discussion through the facebook sigchi-access group6. However, there is still not a well known, established mailing list for more formal requests, conference chair support, and so on.
[Not Met] Study the legal context. No effort has been put into this at the moment. However, external work to the SIGCHI Accessibility community has resulted in a first publication on this topic [Kirkham, 2015].
The progress on R3 is very slow. Visibility among the SIGCHI leadership, which has recently increased, should make it easier to establish a communication structure for supporting conferences and we are optimistic that this will change before the next report two years from now. Studies of the legal context is a costly proposition that may be harder to act on, and consideration should be put into what would best lay the groundwork to make this possible.
On the positive side, the SIGCHI Accessibility community has met its long term goal of establishing a position focused on Accessibility among the SIGCHI leadership, specifically with respect to representation on the CHI Steering committee mentioned above. Other long-term goals such as a SIGCHI-wide budget for accessibility have not been met yet.
R4: Increase Representation
Increase representation of people with disabilities within SIGCHI1
[Goal Met] Run a networking event. This goal was met in 2016 in the form of a SIG on accessibility at CHI. In 2017 this was formalized through the addition of accessibility as a component of the Diversity and Inclusion lunch at CHI. Finally, SIGACCESS and the SIGCHI Accessibility community held a joint pizza party at CHI 2017. We hope to see these types of events continue on a yearly basis.
Our short term goal was met for R4, however the larger issue of inclusion is not resolved. It has been gratifying, though the SIGCHI Accessibility community takes no credit, to see the increased use of Beams to address accessibility, as well as the addition of remote committees to the CHI program meeting and the announcement of funding to increase diversity and inclusion events. Both of these help to increase access. However what is not clear is whether there is an increase in participation by people with disabilities or how we would measure that. In addition, there are other long term goals mentioned in the original report that we can consider working on in the next few years, such as fellowships, mentoring, and increased outreach to related stakeholders.
R5: Assess Success
Assess SIGCHI’s success in meeting accessibility guidelines at least once every 2 years1.
[Goal Met] Produce regular reports. This report represents our success on the basic goal of reporting on progress, based on post-conference surveys and other data.
Our immediate goal of assessing and reporting on progress is met by this report. However, we have not established a sustainable approach to collecting the appropriate data on a regular basis, it is still very ad-hoc. Some metrics are ill defined or not tracked.
Assessment of program committees, awards, and so on, has not yet begun. However, we have been working with SIGCHI to ensure that conferences are assessed in a consistent way from year to year. The tentative survey questions we have designed for this purpose are:
Did you request any accessibility-related accommodations for the conference? Yes or No?
If yes, were your requests met? No, a little, some, a lot, Yes
What did you request and how could we improve your experience?
Possible additional questions if the chair wants:
Because we cannot know who did not attend the conference for accessibility reasons, it would be helpful to know about the existence of such issues. Please tell us if you are aware of a situation we should consider, while respecting the privacy of relevant parties.
Finally, the long term goal of taking the burden of reporting off the shoulders of volunteers has not been met. The SIGCHI Accessibility community should consider raising funds to support these efforts over the next few years.
Appendix A: Conference Survey Questions
At conferences, the following questions were asked:
CHI 2014/2015 Did you request any accessibility-related accommodations for the conference? If yes, were your requests met in a timely manner?
CHI 2014-2016 Do you know of any researchers, practitioners, educators or students with disabilities who wanted to attend the CHI conference, but could not because they required specific accommodations? What accommodations could we provide to help them attend?
CSCW 2015 Do you have any suggestions for things the CSCW 2016 planning team should particularly attend to in order to make sure the conference is accessible to people with disabilities?
All years: Sometimes generic questions about the conference received accessibility-spceific responses, which we also analyzed.
Appendix B: Changes to ACM SIGCHI Conferences Policy
ACM strives to make conferences as accessible as possible and provide reasonable accommodations so individuals with disabilities can fully participate. In many countries this is a legal requirement, and compliance should not be taken lightly. We recommend appointing an Accessibility Chair for your conference. SIGACCESS and SIGCHI’s accessibility community have developed guidance for conference organizers that steps you through all stages of conference planning from site selection to the event itself. The SIGCHI accessibility community (reachable at SIGCHIaccess on facebook and email@example.com), SIGACCESS (reachable at firstname.lastname@example.org) and ACM support staff stand ready to help you make your event as inclusive as possible.
[Mankoff, 2016] Mankoff, J. (2016). The wicked problem of making SIGCHI accessible. interactions, 23(3), 6-7. DOI 10.1145/2903528