Stylized illustration of a person with robotic features sitting at a café table, looking at a phone, with a glowing light around them. Four human figures sit at surrounding tables, engaged in conversation. The central figure has a robot icon on their chest and a speech bubble with the same icon, symbolizing artificial intelligence or feeling like a robot in a social setting.

Autoethnographic Insights from Neurodivergent GAI “Power Users”

Kate Glazko, JunHyeok Cha, Aaleyah Lewis, Ben Kosa, Brianna Wimer, Andrew Zheng, Yiwei Zheng, and Jennifer Mankoff. 2025. Autoethnographic Insights from Neurodivergent GAI “Power Users”. In CHI Conference on Human Factors in Computing Systems (CHI ’25), April 26-May 1, 2025, Yokohama, Japan. ACM, New York, NY, USA, 20 pages. https://doi.org/10.1145/ 3706598.3713670

Generative AI has become ubiquitous in both daily and professional life, with emerging research demonstrating its potential as a tool for accessibility. Neurodivergent people, often left out by existing accessibility technologies, develop their own ways of navigating normative expectations. GAI offers new opportunities for access, but it is important to understand how neurodivergent “power users”—successful early adopters—engage with it and the challenges they face. Further, we must understand how marginalization and intersectional identities influence their interactions with GAI. Our autoethnography, enhanced by privacy-preserving GAI-based diaries and interviews, reveals the intricacies of using GAI to navigate normative environments and expectations. Our findings demonstrate how GAI can both support and complicate tasks like code-switching, emotional regulation, and accessing information. We show that GAI can help neurodivergent users to reclaim their agency in systems that diminish their autonomy and self-determination. However, challenges such as balancing authentic self-expression with societal conformity, alongside other risks, create barriers to realizing GAI’s full potential for accessibility.

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